At EX-IQ, we value our customers and we respect your privacy. This Privacy Policy describes the personal information we collect about you, why we collect it, how we use it and under what circumstances we share it with third parties. Please take a moment to read through our approach to privacy and contact us with any questions you may have. The EX-IQ Privacy Policy was updated on March 27, 2018.
EX-IQ, Inc. ("we" or "us") values its customers ("you") and we respect your privacy. In general, we collect certain personal information about you so that we can provide you the services you request, improve your experience with us and to communicate with you about our products, services, contests and promotions. This Privacy Policy ("Policy") describes the personal information we collect about you, why we collect it, how we use it and under what circumstances we share it with third parties. As described in this Policy, we may share your information with our affiliated companies and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. This Policy also describes the decisions you can make about how you provide your personal information to us.
If this Policy changes in the future, we will post an updated version on our website and that updated version will then be the Policy in effect. You can tell if this Policy has changed by checking the revision date that appears at the bottom. You may change how you provide your personal information to us at any time.
We may collect personal information from you, such as your name, email address, postal address, phone number, gender, birthday, and product or services preferences when you engage in any of the activities listed below:
To provide you with the best possible customer experience, we may use your personal information in the following ways:
We may share your personal information in the following ways:
You can review your personal information at any time. To access your personal information online, simply click your account at the top of any web page, sign in when prompted. You can update your personal information, by emailing support@ex-iq.com. We want to communicate with you only if you want to hear from us. We provide a choice in communication for customers so you can receive information from us at your discretion. We communicate with our customers by promotional email, mailings (postal) and telephone. If you would like to be removed from our promotional email, mailings (postal) or telephone lists, please contact us by sending an email to support@ex-iq.com.
Please specify from which list(s) - "Do Not Email", "Do Not Mail", or "Do Not Call" - you would like to be removed from. Please note that requests by email or phone may take up to ten business days to process and request by mail (postal) may take up to six to eight weeks to process.
Alternatively, if you do not want to receive promotional emails (i.e. not order-related) that notify you of new product arrivals, exclusive offers, upcoming events, store openings and the like, simply click the unsubscribe link provided at the bottom of any our emails. Please note, however, that this is for email only.
As noted above, we may share your information with our affiliated companies, when we partner with another company in a joint marketing program or if you purchase our products through our website or by placing a catalog order by phone or mail. If you want to opt-out of any sharing of your information with such entities, please contact us at support@ex-iq.com.
We regularly use browser tracking cookies. A cookie is a small text file that is placed on your hard disk by a website. Cookies are uniquely assigned to you, and can only be read by a website or web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. We use cookies in order to improve your shopping experience. For example, we use cookies to:
We may enable tracking technologies to collect personal information about your online activities over time and across different websites. We use this information to better understand your preferences and send you marketing and other promotional materials that may be of interest to you. Your web browser may enable you to indicate your preference as to whether you wish to allow websites to collect personal information about your online activities over time and across different websites. At this time our site does not respond to the preferences you may have set in your web browser regarding the collection of such personal information, and our site may continue to collect personal information from you both while you browse and after you leave our website in the manner described in this Policy. We do not treat users differently if they have indicated that they do not wish to allow our websites to collect their personal information over time and across different websites.
We may enable third parties to collect personal information in connection with our sites. As described above, we work with a variety of advertising and third-party companies that use tracking technologies on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers on the internet.