Privacy

At EX-IQ, we value our customers and we respect your privacy. This Privacy Policy describes the personal information we collect about you, why we collect it, how we use it and under what circumstances we share it with third parties. Please take a moment to read through our approach to privacy and contact us with any questions you may have. The EX-IQ Privacy Policy was updated on March 27, 2018.

Our Commitment to Privacy

EX-IQ, Inc. ("we" or "us") values its customers ("you") and we respect your privacy. In general, we collect certain personal information about you so that we can provide you the services you request, improve your experience with us and to communicate with you about our products, services, contests and promotions. This Privacy Policy ("Policy") describes the personal information we collect about you, why we collect it, how we use it and under what circumstances we share it with third parties. As described in this Policy, we may share your information with our affiliated companies and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. This Policy also describes the decisions you can make about how you provide your personal information to us.

If this Policy changes in the future, we will post an updated version on our website and that updated version will then be the Policy in effect. You can tell if this Policy has changed by checking the revision date that appears at the bottom. You may change how you provide your personal information to us at any time.

Information We Collect

We may collect personal information from you, such as your name, email address, postal address, phone number, gender, birthday, and product or services preferences when you engage in any of the activities listed below:

  • Place an order online from our website
  • Inquire about our products or services
  • Create an account (profile) at ex-iq.com or at one of our other websites
  • Subscribe to receive our emails
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey or sponsored event
  • Navigate to and through our website (see ex-iq.com for further information)
  • Participate in social media that involves us, including ratings & reviews and stories
We maintain a record of your product and service interests, including the purchases you make. We may combine all of this information with information about you that we acquire from joint marketing partners, from unrelated third parties, and from our other product or service offerings.

Using Information We Collect

To provide you with the best possible customer experience, we may use your personal information in the following ways:

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment
  • To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
  • To administer and fulfill our contests and other promotions
  • To help us learn more about your shopping preferences
  • To help us improve our app design, site design, products and services
  • To enhance your user experience
  • To analyze trends and statistics
  • To protect the security or integrity of our websites and our business
  • To improve our merchandise selection and customer service
  • To enroll you in our guest loyalty program (when and if one becomes available) so that you can be eligible to receive enhanced benefits for being our customer
You have the option not to receive marketing information or calls. For instructions on opting out, please go to “Opt-Out of Information Sharing” below.

Sharing Information We Collect

We may share your personal information in the following ways:

  • We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
  • We may share your information when we partner with another company in a joint marketing program to offer or provide products, services, contests, or promotions to our customers. Except for sharing this information with a joint marketing partner, we do not sell or lease your information to any third party to use for marketing their products.
  • From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
  • We may share information about you, if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect your rights and the rights of our other customers.
  • If you purchase our products through our websites or through a device app, we may share your name, email address, postal address, and shopping history with like-minded organizations whose privacy policies meet the Direct Marketing Association's privacy standards, for their direct mail marketing purposes.

Your Decisions on Receiving Marketing Communications

You can review your personal information at any time. To access your personal information online, simply click your account at the top of any web page, sign in when prompted. You can update your personal information, by emailing support@ex-iq.com. We want to communicate with you only if you want to hear from us. We provide a choice in communication for customers so you can receive information from us at your discretion. We communicate with our customers by promotional email, mailings (postal) and telephone. If you would like to be removed from our promotional email, mailings (postal) or telephone lists, please contact us by sending an email to support@ex-iq.com.

Please specify from which list(s) - "Do Not Email", "Do Not Mail", or "Do Not Call" - you would like to be removed from. Please note that requests by email or phone may take up to ten business days to process and request by mail (postal) may take up to six to eight weeks to process.

Alternatively, if you do not want to receive promotional emails (i.e. not order-related) that notify you of new product arrivals, exclusive offers, upcoming events, store openings and the like, simply click the unsubscribe link provided at the bottom of any our emails. Please note, however, that this is for email only.

Opt-Out of Sharing Information

As noted above, we may share your information with our affiliated companies, when we partner with another company in a joint marketing program or if you purchase our products through our website or by placing a catalog order by phone or mail. If you want to opt-out of any sharing of your information with such entities, please contact us at support@ex-iq.com.

Our Use of Cookies

We regularly use browser tracking cookies. A cookie is a small text file that is placed on your hard disk by a website. Cookies are uniquely assigned to you, and can only be read by a website or web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. We use cookies in order to improve your shopping experience. For example, we use cookies to:

  • Recognize you when you return to one of our websites
  • Keep track of your order as you shop on our websites or through our app, and remember what you have purchased from us in the past
  • Study how our Guests navigate through our website and which products they request in site searches Customize the message and delivery of online banner ads based on your online behavior.
Through our use of cookies, we may also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

Cookies are also used to review how visitors to our website navigate our site or interact with our email advertising. Third-party companies assist in the collection and analysis of this data. Your name, street address or credit card number is not accessed by or shared with other companies.

You have the ability to accept or decline cookies. You can refuse cookies by turning them off in your browser. If you decide to block cookies, our websites might not function correctly. For example, if you do not allow cookies at all, you might not be able to view some of our websites or use certain features like adding products to your shopping cart, which may impact your shopping experience with us. If you refuse cookies and wish to place an order from our website, please contact us at support@ex-iq.com.

We work with a variety of advertising and third-party companies that use tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers on the internet. These advertising companies collect anonymous information about your visits to our websites, our advertising, other advertising websites or interaction with our email and other communications. This technology allows them to develop our advertising and marketing about goods and offers that may be of interest to you.

How We Respond to Do Not Track Signals

We may enable tracking technologies to collect personal information about your online activities over time and across different websites. We use this information to better understand your preferences and send you marketing and other promotional materials that may be of interest to you. Your web browser may enable you to indicate your preference as to whether you wish to allow websites to collect personal information about your online activities over time and across different websites. At this time our site does not respond to the preferences you may have set in your web browser regarding the collection of such personal information, and our site may continue to collect personal information from you both while you browse and after you leave our website in the manner described in this Policy. We do not treat users differently if they have indicated that they do not wish to allow our websites to collect their personal information over time and across different websites.

We may enable third parties to collect personal information in connection with our sites. As described above, we work with a variety of advertising and third-party companies that use tracking technologies on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers on the internet.